Pricing Policy

Effective Date: January 1st 2023

Payment Methods

Tata Chemicals Auditorium accepts Visa, MasterCard, American Express, select Debit Cards and Net Banking. Other payment methods may be added from time to time.

Who You Are Buying From

Tata Chemicals Auditorium acts as the agent to those who are promoting the events for which you purchase tickets (“Event Organizer”) and for movie halls (Cinemas). When you purchase a ticket for an event/movie, Tata Chemicals Auditorium will be handling the transaction and collecting payment for the organizer/Cinema

Pricing and Availability

Tata Chemicals Auditorium sells tickets on behalf of Event organizers/Cinemas and does not control the inventory or its availability and pricing.

Internet handling fees and Order Processing Fees

Tickets purchased on Tata Chemicals Auditorium are subject to a per ticket internet handling fee and a non-refundable per order processing fee.

Amount of Tickets Per Customer or “Ticket Limits”

When purchasing tickets on Tata Chemicals Auditorium you are limited to a specified number of tickets for each event/movie.

Censor warning

Please check the censor warning before buying the tickets. Children below the age of 18 will not be allowed entry for an {A} rated movie. Also please check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Tata Chemicals Auditorium will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Refunds and Exchanges

Before purchasing tickets, carefully review your booking details. Tata Chemicals Auditorium will be unable to process exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

Billing Information Verification

Some Orders will be processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Tata Chemicals Auditorium customer service will attempt to contact you, using the information provided at the time of purchase. If Tata Chemicals Auditorium is unable to reach you after its initial attempt, Tata Chemicals Auditorium may cancel your order and may sell your tickets to another customer.

Delivery

Tata Chemicals Auditorium offers multiple delivery options. The options may vary from for different events/movies. Currently the following delivery options are available:

Email confirmation:

Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket.

SMS confirmation:

Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the ticket counter to get a physical ticket. Tata Chemicals Auditorium may chose to send the physical tickets for the event/movie. Delivery will be attempted twice before canceling your transaction

Important

In all the cases you will need to produce the credit/debit card used to purchase the tickets for picking up the tickets at the venue. In case the credit/debit card user is not picking up the tickets, an authorization with the photocopy of this credit/debit card signed by the credit/debit card holder need to be produced at the time of picking up the tickets. Please note that signature on the card must match the signature used for authorization. Physical Tickets will be delivered to your address confirmed on the website.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Tata Chemicals Auditorium will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

Cancelled/Postponed Events

Occasionally, events/movies are canceled or postponed by the promoter/cinema. Should this occur, we will attempt to contact you and refund the amount as per the policy of the organizer/cinema.

Customer Care

If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of one working day and you can email us to reach our customer service department.